Self-drafted Terms and Conditions often appear professional – until they fall apart in a dispute. The most common mistakes made by online retailers.
Category: Consumer Law
No GTC? No legal violation. But often a costly mistake.
Legally, you do not require GTC. In practice, however, you relinquish control – and that becomes expensive as soon as the first dispute arises.
“Please contact the manufacturer.” – why this sentence can cost you money
Sounds like service. Is often just a shift in costs. You buy a device. It breaks down. You contact the dealer – in the store or the online shop. And then comes the classic: “Please contact the manufacturer directly. It’s…
Inflation eats away at fixed prices – here’s how to make long-term contracts “inflation-proof”
Fixed price sounds like security. In practice, it is often just a nicely packaged margin risk. Energy more expensive. Material more expensive. Wages more expensive. And somewhere in your company, there is a contract that has been pretending the world…
Liability for pushTAN Misuse: Recent Rulings Shift the Balance
Anyone who authorizes a payment via pushTAN in online banking legally agrees to a specific order – at least, that’s the banks’ ideal scenario. In practice, however, perpetrators exploit security vulnerabilities to push through transactions. The question then is no…
Underestimated Danger on the Smartphone – Smishing 2025 in Practice
An SMS, a tap on the link – and Apple Pay bookings rush through as if you had a company party at the Apple Store. Welcome to Smishing, the perfidious mixture of “SMS” and “Phishing”, which in 2025 is orchestrated…
